PMC PILOT / ALMECO
Refunds and billing support
How to request help with a purchase, cancel renewal or ask for a refund.
Updated 26 September 2026
The agreement edition accepted at checkout remains attached to that purchase. English is the source text; translations help you understand these pages.
Request a refund
Contact info@almeco.kz with your receipt reference and a short explanation, or use Paddle support at paddle.net. Requests submitted within 14 calendar days of a purchase or renewal are considered under Paddle’s Refund Policy. Submission does not guarantee approval. Mandatory rights and remedies for defective products remain unaffected.
A file or access problem
If payment is confirmed but a download or service does not work, contact support before buying again. Include the product name, order reference and error description. Never send a password, recovery code or payment-card details.
Cancel a subscription
Use the billing link in your account to manage renewal through Paddle. A cancellation at the end of the paid period keeps access until that period ends. Cancellation prevents future renewal; it does not automatically refund an earlier payment. A one-time template purchase has no recurring renewal.
After an approved refund
A full refund withdraws access and the licence for the affected purchase. Stop using and delete the refunded blank template and reusable copies. Completed project records that must be retained for the project or by law need not be withdrawn. A partial refund, pending adjustment or payment dispute may require an access review. Contact support if your account shows an inconsistent status.